Widerrufsrecht

We offer a 90-day satisfaction guarantee, which means you have 90 days after receiving your item to request a return or refund.

Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unused, unworn, and in its original packaging
  • Accompanied by proof of purchase (receipt or order confirmation)

To start a return, contact us at primetaylorsmith20@outlook.com.

Returns must be approved before being sent. Items returned without prior authorization will not be accepted.

Return address:
[INSERT RETURN ADDRESS]

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • We are not responsible for lost or stolen return packages. We recommend using a trackable shipping service.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.

We may request photo or video evidence to process your claim.

Non-Returnable Items

We do not accept returns for:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items (for hygiene reasons)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

Exchanges

We do not offer direct exchanges.
If you need a different item, please return your original item and place a new order once your return is approved.

90-Day Money-Back Guarantee

If you are not satisfied with your purchase within 90 days, you may request a refund.

However:

  • The product must meet the return eligibility conditions
  • Excessive or abusive refund requests may be denied at our discretion

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without justification.

Items must be unused and in original condition, with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method within 10 business days
  • Processing times may vary depending on your bank or card provider

If more than 15 business days have passed since approval, contact us at primetaylorsmith20@outlook.com.

Shipping & Delivery

  • Processing time: 2–3 business days
  • Estimated delivery time: 6–10 business days

Please note:

  • Delivery times are estimates and not guaranteed
  • Delays may occur due to carriers, customs, or external factors beyond our control

Order Issues & Liability

  • We are not responsible for incorrect shipping information provided by the customer
  • Orders marked as “delivered” by the carrier are considered fulfilled
  • We are not liable for lost or stolen packages after confirmed delivery